Why an Answering Service is a Valuable Asset to Your Property

Posted by Daniel Lawrence on April, 2016

As a landlord, you likely deal with a lot of difficult work in a number of different scenarios, whether it’s dealing with tenant disputes, keeping up with rules and regulations, passing inspections, or managing finances. There’s a way to lessen some of your stress, though, and that’s by hiring the services of a property management answering service. Having your phone and messages under control gives you one less thing to worry about.

How Do You Get Your Calls?
Many landlords and businesses have a simple system: a regular answering machine, or a secretary or assistant who answers calls and takes messages during business hours. Whatever your setup may be, there’s no guarantee that you’ll get all of those important messages when you need to, nor is there truly a way to differentiate which calls are urgent or not, especially if you’re using an answering machine.

How Can an Answering Service Help?
You won’t need to worry about forwarding your calls to your cell phone or personal home phone, nor will you have to worry about messages being missed or miscommunication between the caller and the person taking the message. Many virtual systems have the capability to separate urgent calls from non-urgent calls, and will contact you in the way that you prefer in the case of urgent calls or emergencies. Additionally, many services offer transcripts of messages so that you will never have to miss important information or misunderstand a tenant’s needs. And you’ll be able to choose whether you’d like to be notified by text message or email in addition to by a phone call.

Save Money
Unlike a live call center that may often charge by the message, an answering service will charge you a flat rate monthly fee. Plus, you can also opt to have pre-recorded messages included in your service that tells callers about your property. You can think of this as free advertising, built right into the service. And don’t worry—callers with an emergency won’t have to sit through a long message first. You can customize your service so that callers can immediately indicate whether their call is an emergency or not. They’ll then be able to leave a message that will be immediately dispatched to you via your preferred method.

Overall, by choosing an experienced answering service provider, you can ensure that you never miss a call again. Your tenants will feel supported and satisfied, and you’ll be able to provide them with the timely service that they need.

No More Phone Tag offers virtual phone system solutions so that you never miss an important message again. Contact us today for more information.

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